Loyalty program teardowns

How the best loyalty programs are built, and what you can borrow.

A teardown explains how one program works, from joining to redeeming, using the program's own public pages, and then looks at the design choices behind it. Each summary below links to its sources.

Beauty retail

Sephora Beauty Insider

Teardown available
Three blank cards in ascending sizes standing like tiers beside unbranded plum and mint makeup compacts

How Sephora Beauty Insider works: three spend-based tiers, 1 point per dollar, $10 Beauty Insider Cash, birthday gifts and what other retailers can borrow.

Read the teardown