Rivo describes itself as a retention platform built for Shopify Plus.
“Rivo is a modern retention platform built for Shopify Plus”
At a glance
Rivo is a retention platform built for Shopify and Shopify Plus brands that covers loyalty points and VIP tiers, referrals, paid memberships, cashback as store credit, customer accounts, wishlists and wallet passes. It runs inside Shopify, including checkout and Shopify POS, with a developer toolkit for custom work. Rivo bills month to month, with published starting prices for its Cashback and Accounts products and custom bundles for the rest.
Profiles are built from the vendor's own published information.
Read the source notesModules
- Loyalty points and VIP tiers
- Referrals
- Paid memberships
- Cashback store credit
- Customer accounts
- Wishlists
- Wallet passes
- Developer toolkit
Connect to your stack
- Shopify
- Shopify Plus
- Shopify POS
- Shopify Flow
- Shop Pay
- Klaviyo
- Attentive
- Postscript
- Braze
- Gorgias
- Recharge
- Bloomreach
Pricing
- Published pricing
- partial
Starting prices shown: Cashback starting at $199 per month; Accounts starting at $499 per month. Custom Plan (bundle of Cashback, Accounts, Loyalty, Referrals and Memberships) priced per month on request. Rivo says it offers month-to-month billing and a free trial.
View pricing page Pricing sourceQuestions to take
to a demo
- Loyalty, Referrals and Memberships have no published price; what would a bundle for our order volume cost, and what drives the price?
- Does Rivo work outside Shopify, for example on a headless storefront or another commerce platform?
- How do cashback store credit balances expire, and how are they reported for our finance team?
- What is included in the free trial, and which features need the Custom plan, such as technical account management?
- How would you migrate our existing points balances, VIP tiers and referral history from our current app?
Similar vendors
Published information
What the vendor says
Claims, exact quotes and sources. Checked .
Product
Who it suits
Rivo says its custom plan suits Shopify Plus brands.
“A strong fit for Shopify Plus brands looking to level up retention and long-term customer value.”
Modules
The platform covers loyalty, accounts, memberships, cashback, referrals, wallet passes, store credit and wishlists.
“Rivo is a modern retention platform built for Shopify Plus Loyalty Accounts Memberships Cashback Referrals Wallet Passes Store Credit Wishlists”
Named on the page: Loyalty, Accounts, Memberships, Cashback, Referrals, Wallet Passes, Store Credit, Wishlists
Rivo Loyalty supports points, cashback and VIP tiers and is integrated in Shopify Checkout.
“Points, Cashback, VIP Tiers View metrics, analytics and reports Fully integrated in Shopify Checkout”
Rivo offers a developer toolkit with a JavaScript library, REST API, metafields and webhooks.
“Use Rivo's developer toolkit - Rivo JS, REST API, Metafields, and Webhooks.”
Integrations
The integrations page lists more than 50 integrations, including Shopify, Shopify Plus, Shopify POS, Shopify Flow, Shop Pay, Klaviyo, Attentive, Postscript, Braze, Bloomreach, Gorgias and Recharge.
“Explore 50+ Loyalty and Referrals Integrations”
Named on the page: Shopify, Shopify Plus, Shopify POS, Shopify Flow, Shop Pay, Klaviyo, Attentive, Postscript, Braze, Bloomreach, Listrak, Omnisend, Mailchimp, Dotdigital, Gorgias, Zendesk, Recharge, Skio, Ordergroove, Tapcart, Yotpo Reviews, Okendo, Judge.me
Rivo integrates with Shopify POS so customers can earn and spend rewards in store.
“Integrate Rivo with Shopify POS for customers to earn and spend rewards in-store”
Pricing
The pricing page shows starting prices for Cashback ($199 per month) and Accounts ($499 per month) and a custom plan.
“Cashback Reward Future Purchases STARTING AT $199 per month”
Rivo says it bills month to month with no long-term contract.
“We offer flexible month-to-month billing, so you're never locked into a long-term contract.”
Customers
Rivo names Dr. Squatch, Comfrt, HexClad, Ridge and Kitsch among its customers.
“Trusted by brands like Dr. Squatch, Comfrt, HexClad, Chubbies, Ridge, True Classic, Kitsch, Tuckernuck, Grove, Pit Viper, Princess Polly”
Named on the page: Dr. Squatch, Comfrt, HexClad, Ridge, Kitsch
Security
Rivo says it is SOC 2 Type II certified and audited annually.
“Yes. Rivo is SOC 2 Type II certified. Our controls are audited annually by an independent third party and continuously monitored.”
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