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At a glance

iLoyal is IBS Software's cloud-native loyalty platform for travel companies, with versions for airlines, hospitality and cruise lines. It covers program and partner management, member engagement, analytics and fraud detection, and for airlines adds corporate loyalty for business customers and travel credit management. IBS Software is a travel technology company that also sells reservation, operations, cargo and hospitality systems.

Profiles are built from the vendor's own published information.

Read the source notes

Who it suits

  • Airlines
  • Hotels and hospitality
  • Cruise lines
Vendor's wording

Modules

  • Loyalty program management
  • Partner management
  • Customer engagement
  • Data insight and performance dashboard
  • Loyalty fraud detection and prevention
  • Integrated member platforms
  • Corporate loyalty management
  • Travel credit management
Module sources

Pricing

Published pricing
no

No prices are published; the site invites buyers to contact IBS Software.

Questions to take
to a demo

  1. Which iLoyal modules can we license separately, and what does a modular start with only program and partner management cost compared with the full platform?
  2. How does iLoyal connect to our reservation, departure control or property management systems, and which of those connectors are already built?
  3. How are partner earn and burn transactions settled and billed between us and our partners?
  4. What does a typical implementation timeline look like for a program of our size, and which US airline or hotel customers can we speak to?
  5. How does the fraud detection module work, and can we tune its rules ourselves?

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Published information

What the vendor says

Claims, exact quotes and sources. Checked .

Product

IBS Software describes iLoyal as a cloud-native platform for designing, testing and launching B2B and B2C loyalty programs, delivered as a complete or modular solution.

“It’s a flexible, cloud-native platform that accelerates the design, testing, and launch of personalized B2B and B2C loyalty experiences - without costly workarounds or added overhead.”

ibsplc.com: Loyalty management solutions Checked

IBS Software describes its company as a provider of modular SaaS platforms for travel and transport companies, from retail and loyalty to crew, cargo, hospitality and cruise.

“From retail to loyalty, crew to cargo, hospitality to cruise, our modular SaaS platforms replace complexity with clarity”

ibsplc.com: Corporate overview Checked

Who it suits

The loyalty pages are split into versions for airlines, hospitality and cruise lines.

“For Airlines For Hospitality For Cruise lines”

Named on the page: Airlines, Hospitality, Cruise lines

ibsplc.com: Loyalty management solutions Checked

IBS Software says its corporate loyalty solution helps airlines reward SMEs and their business travelers.

“Airlines can foster deeper relationships by offering tailored rewards and personalized benefits to SMEs and their business travelers, encouraging repeat bookings and long-term loyalty.”

ibsplc.com: Airlines Checked

Modules

The airline page lists six iLoyal modules plus corporate loyalty management and travel credit management.

“iLoyal Modules”

Named on the page: Loyalty Program Management, Partner Management, Customer Engagement, Data Insight and Performance Dashboard, Advanced Loyalty Fraud Detection and Prevention, Integrated Member Platforms, Corporate Loyalty Management, Travel Credit Management

ibsplc.com: Airlines Checked

Integrations

For hotels, IBS Software says iLoyal integrates with the central reservation system, property management system and partner systems, and can run several programs from one platform.

“Leveraging open, cloud-native technology, iLoyal integrates seamlessly into the CRS, PMS, and partner ecosystem, providing an enterprise-wide customer view.”

ibsplc.com: Hospitality Checked

Customers

The loyalty page has case studies on China Eastern Airlines' Eastern Miles program and Bamboo Airways, and features videos with Air New Zealand and LATAM Airlines.

“Find out why LATAM Airlines selected iLoyal to drive innovation in loyalty”

Named on the page: China Eastern Airlines, Bamboo Airways, Air New Zealand, LATAM Airlines

ibsplc.com: Loyalty management solutions Checked

IBS Software announced on July 1, 2026 that Pan Am selected iLoyal for its Pan Am WorldPass frequent flyer program.

“We selected IBS Software’s iLoyal platform to power the Pan Am WorldPass Frequent Flyer program”

ibsplc.com: News Checked

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