At a glance

SpotOn is a US restaurant point of sale and payments company whose SpotOn Loyalty add-on lets guests earn points by visit or spend and redeem them at checkout, online or in a branded mobile app. Loyalty sign-ups feed SpotOn's email and SMS marketing tools, and the program ties into SpotOn Order and the GoTo Place app. SpotOn Loyalty is sold as a monthly add-on to SpotOn POS, which serves full service, quick service and other restaurant formats as well as some small retail and service businesses.

Profiles are built from the vendor's own published information.

Read the source notes

Who it suits

  • Casual dining
  • Fine dining
  • Quick service restaurants
  • Fast casual
  • Bars and breweries
  • Cafes and bakeries
Vendor's wording

Modules

  • Points by visit or spend
  • Custom rewards
  • Automated deals
  • Email and SMS marketing
  • Branded guest app
  • Online ordering
  • Loyalty reporting
Module sources

Connect to your stack

  • SpotOn POS
  • SpotOn Order
  • GoTo Place app
  • SpotOn Marketing
  • OpenTable
  • DoorDash
  • Uber Eats
  • Deliverect
  • Popmenu
  • 7shifts
Integration sources

Pricing

Published pricing
yes

SpotOn Loyalty: $65 / month* when added to SpotOn POS. POS plans: All-In Plan $0/station per month (card present 2.79% + $0.20; processing minimums apply, 2yr minimum term); POS Essentials $55/station per month (card present 2.45% + $0.15); Build Your Own custom pricing. Core Bundle (Profit Assist, SpotOn Order, GoTo Place app, Marketing Assist) $50/month + 20bps of GPV (capped at $200). Hardware priced separately.

View pricing page Pricing source

Questions to take
to a demo

  1. Can SpotOn Loyalty run without SpotOn POS and SpotOn payment processing, or must we switch our POS to use it?
  2. What does the asterisk on the $65 per month loyalty price cover, and is the price per location?
  3. How do loyalty points work across multiple locations and between in-store, online ordering and the GoTo Place app?
  4. Can we export our loyalty member list and points balances if we leave SpotOn, and in what format?
  5. If we choose the All-In Plan, how do the two-year term and processing minimums affect the total cost of loyalty?

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Published information

What the vendor says

Claims, exact quotes and sources. Checked .

Product

SpotOn Loyalty lets restaurants run rewards that work in store and online, earned by visit or spend.

“SpotOn Loyalty lets restaurants create customizable rewards that work in-store and online. Guests earn points by visit or spend and redeem them at checkout, online, or via mobile app.”

spoton.com: Loyalty Checked

SpotOn describes itself as a restaurant technology and financial services company.

“SpotOn is a leading restaurant technology and financial services company that helps operators run smarter, more profitable businesses.”

spoton.com: Home Checked

Who it suits

The home page lists restaurant service styles from casual and fine dining to bars, breweries, quick service, fast casual and cafes.

“The right tools for your service style”

Named on the page: Casual dining, Fine dining, Bar & pub, Brewery, Quick service, Fast casual, Cafe & bakery

spoton.com: Home Checked

Modules

Loyalty sign-ups become contacts for email and SMS campaigns.

“Every loyalty sign-up becomes a reachable contact for targeted email and SMS campaigns.”

spoton.com: Loyalty Checked

Loyalty connects to SpotOn's marketing, commission-free online ordering, GoTo Place app and website products.

“Build repeat business by letting customers earn and redeem points with every online order. Commission-free.”

spoton.com: Loyalty Checked

Integrations

SpotOn's integrations page lists partners for online ordering, delivery, reservations, labor and accounting, including Popmenu, Deliverect, DoorDash, Uber Eats, OpenTable and 7shifts.

“SpotOn integrations Run your restaurant your way”

Named on the page: SpotOn Order, Popmenu, Deliverect, DoorDash, Uber Eats, Loman AI, Maple, SpotOn Teamwork, 7shifts, MarginEdge, SpotOn KDS, SpotOn Kiosk, SpotOn Reserve, OpenTable, Shogo, DAVO

spoton.com: Integrations Checked

Pricing

SpotOn Loyalty costs $65 per month when added to SpotOn POS.

“SpotOn's Loyalty program is $65 per month when added to SpotOn POS.”

spoton.com: Loyalty Checked

POS plans are listed as All-In ($0 per station per month), POS Essentials ($55 per station per month) and Build Your Own (custom).

“POS Essentials Ideal for most restaurants, with month-to-month flexibility. $55 /station per month”

spoton.com: Pricing Checked

Company

SpotOn says it is privately held and was founded in 2017.

“SpotOn is a privately held company, founded in 2017 and backed by top investment firms”

spoton.com: Home Checked

Customers

The loyalty page names Bascom's Chop House, Big Dave's Bagels & Deli, Bocaditos Cafe and Sluggers as customers.

“SpotOn Loyalty makes our regulars feel like family. They get excited when they see the stars and how many points they have.”

Named on the page: Bascom's Chop House, Big Dave's Bagels & Deli, Bocaditos Cafe, Sluggers

spoton.com: Loyalty Checked

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