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Ambassador is a software platform for running referral, affiliate, influencer, advocacy and loyalty programs in one system, with an AI layer it calls HiroAI and revenue attribution that syncs to Salesforce. It says it is built for enterprise and upper mid-market revenue teams, and its site focuses on telecom, cable, fintech, financial services and SaaS companies. It also includes churn prediction, triggered email and SMS, an incentive storefront and programmatic advertising.
Profiles are built from the vendor's own published information.
Read the source notesThe pricing page says there is no off-the-shelf price list; pricing is scoped to program goals, the engines activated and the size of the customer base.
View pricing page Pricing source
Published information
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Ambassador describes itself as a Customer Lifecycle Operating System that runs advocacy, referral, affiliate, influencer and loyalty programs as one system.
“Ambassador is the Customer Lifecycle Operating System. It runs advocacy, referral, affiliate, influencer, and loyalty programs as one system, orchestrated by HiroAI across nine engines under three pillars: GROW, KEEP, and PROVE.”
Ambassador says it is built for enterprise and upper mid-market revenue teams.
“Ambassador is built for enterprise and upper mid-market revenue teams that need their customer programs to be measurable and defensible to the board.”
The home page headline rotates through the industries it targets, including telecom, carrier networks, cable, fintech, financial services and SaaS.
“The Customer Lifecycle Operating System for Agents ISVs MVNO MVNx TelCo Carrier Networks FinTech FinServ SaaS CPaaS Cable”
Named on the page: Agents, ISVs, MVNO, MVNx, TelCo, Carrier Networks, FinTech, FinServ, SaaS, CPaaS, Cable
Ambassador has a dedicated telecom enterprise solution page.
“Ambassador gives telecom enterprise teams one platform to reverse all three.”
The platform has nine engines: advocacy, prospect, programmatic, retention, incentive, communication, predictive, attribution and finance.
“Nine Engines. One Closed Loop. One Operating System.”
Named on the page: Advocacy, Prospect, Programmatic, Retention, Incentive, Communication, Predictive, Attribution, Finance
Ambassador offers loyalty program software with earning rules, tiers, a rewards catalog and a branded member portal.
“Ambassador is the Customer Lifecycle Operating System enterprise brands use to launch loyalty programs that connect to referral, advocacy, and attribution.”
Ambassador offers referral marketing software for enterprise brands.
“Ambassador is the Customer Lifecycle Operating System enterprise brands use to launch, run, and scale referral programs.”
Ambassador says Humming is now part of its product as Ambassador Programmatic.
“Humming is now Ambassador Programmatic. The same closed-loop architecture.”
Native integrations listed include Salesforce, HubSpot, Okta, Microsoft, Google, Shopify, Stripe, Tango, Sendoso, WooCommerce, Blackhawk, Twilio and Zapier, plus a REST API and webhooks.
“Ambassador is built with native connections to your CRM, commerce, payments, rewards, and communications stack, plus a framework for everything in between.”
Named on the page: Salesforce, HubSpot, Okta, Microsoft, Google, Shopify, Stripe, Tango, Sendoso, WooCommerce, Blackhawk, Twilio, Zapier
Ambassador publishes no price list and scopes pricing to each program.
“Ambassador is priced to the return it delivers, not per conversion or per payout. Pricing is scoped to your program goals, the engines you activate, and the size of your customer base.”
The site footer gives Seattle, WA as Ambassador's location.
“Seattle, WA”
The integrations page lists SOC 2 Type II, GDPR, CCPA and PCI DSS.
“ENTERPRISE-GRADE SECURITY SOC 2 Type II GDPR Compliant”
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