Clutch describes itself as an AI-powered loyalty and retention marketing platform.
“AI-Powered Loyalty and Retention Marketing That Helps You Sell More”
At a glance
Clutch is a loyalty and retention marketing platform for B2C companies that combines a customer data platform, loyalty management, gift cards and stored value, offer management and marketing orchestration in one product. Programs can use bankable points, tiers and VIP benefits, with AI used for segmentation, churn and fraud alerts and individualized offers. It connects to retail and restaurant POS systems and e-commerce platforms, and serves specialty retail, hospitality, grocery, fuel and convenience, thrift and nonprofit, CPG and other consumer businesses.
Profiles are built from the vendor's own published information.
Read the source notesWho it suits
- Specialty retail
- Hospitality
- Grocery
- Fuel and convenience
- Thrift and nonprofit retail
- Consumer packaged goods
- Consumer services
- Healthcare
Modules
- Customer data platform
- Loyalty management
- Gift cards and stored value
- Offer management
- Marketing orchestration
- AI segmentation and churn alerts
Connect to your stack
- Salesforce Commerce Cloud
- Salesforce Marketing Cloud
- Shopify Plus
- NewStore
- PredictSpring
- Deck Commerce
- Oracle Micros Simphony
- NCR Aloha
- Aptos
- KWI
- Toshiba
- Blackhawk Network
Pricing
- Published pricing
- no
Clutch does not publish prices. The gift card page mentions fixed-fee pricing with no global transaction fees, but no plans or amounts are shown.
Questions to take
to a demo
- How is Clutch priced across its five modules, and can we license loyalty and stored value without the CDP and orchestration modules?
- Is your integration with our POS certified for real-time earn and redeem at the register, including offline mode?
- How do stored value balances, breakage and settlement between franchise locations show up in finance reporting?
- What do the AI offer and churn models use as inputs, and can our team review and override the offers before they go out?
- Which of our channels can Clutch send to directly (email, SMS, MMS, direct mail), and which need our existing tools?
Similar vendors
Published information
What the vendor says
Claims, exact quotes and sources. Checked .
Product
Clutch says one platform covers a customer data platform, loyalty management, gift cards and stored value, offer management and marketing orchestration.
“One unified platform for AI-powered retention marketing, customer activation, and analytics”
Named on the page: Customer Data Platform, Loyalty Management, Gift Cards & Stored Value, Offer Management, Marketing Orchestration
Who it suits
Clutch says it works with B2C companies.
“We transform the way B2C companies identify, understand and motivate their customers.”
The site lists industry pages for specialty retail, hospitality, grocery, thrift and nonprofit, fuel and convenience, CPG, consumer services and healthcare.
“Thrift & Nonprofit”
Named on the page: Specialty Retail, Hospitality, Grocery, Thrift & Nonprofit, Fuel/Convenience, Consumer Packaged Goods, Consumer Services, Healthcare
Modules
Loyalty programs can use bankable points, tiers and VIP exclusives, built with a rule-based designer.
“Set up traditional programs or use an intuitive rule based designer to create custom loyalty programs.”
Clutch's gift card and stored value module consolidates gift card, merchandise and promotional credit and settles between locations.
“Consolidate credit across gift cards, merchandise credit and promotional credit.”
Clutch uses machine learning to flag churn and fraud risk in real time.
“Machine learning alerts you to potential consumer churn and fraud in real-time and proposes measures to counteract them.”
Integrations
Clutch says it has more than 40 prebuilt integrations, including POS, commerce and marketing systems such as Oracle Micros Simphony, NCR Aloha, Aptos, KWI, Toshiba, Salesforce, Shopify Plus, NewStore and Blackhawk Network.
“Clutch integrates with more than 40 partners, and our open API framework allows you to connect virtually any tool you need.”
Named on the page: UTC Retail, KWI, Aurus, DispenseFirst, Oracle Micros, Salesforce Marketing, Aptos, Salesforce Commerce, Predict Spring, Deck Commerce, NCR Aloha, NCR Encor, PosiTouch, RICS Software, Oracle Simphony, Blackhawk Network, Toshiba, Shopify+, NewStore
Company
Clutch says it was founded in 2012.
“FOUNDED 2012”
Headquarters
A job posting on the About page gives Clutch Holdings LLC's address in Ambler, Pennsylvania.
“Clutch Holdings LLC based in Ambler, PA, seeks Data Engineer.”
Customers
Clutch's case studies name Marcus Theatres, The Honest Company, Burton, Foodland and Goodwill Industries of Middle Tennessee.
“Lights, Camera, Loyalty: How Marcus Theatres Elevated Moviegoing with Clutch”
Named on the page: Marcus Theatres, The Honest Company, Burton, Foodland, Goodwill Industries of Middle Tennessee
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